FOCUS ON SERVICES

A range of supplementary services, in order to support application in the field, giving managers peace of mind to organize themselves!

CENTRALIZED CALL CENTER

DATA CONTINGENCY AND SECURITY

ENGAGING

HARDWARE LOGISTICS

CENTRALIZED CALL CENTER

Help Desk and Support as a Focal Point on Sales Force Customer Service!

  • Support on 3 levels for field teams and managers;
  • Digital Central with Records of Every Call;
  • Web System with Registration and Monitoring;
  • Flexible Telecom. Model: 0800 and Intra-Groups Chips;
  • Service Scheduling through PO Box and Email.

DATA CONTINGENCY AND SECURITY

Hosting with Safety and Stability!

  • High latency Data Center Hosting;
  • Back-Up Management and Safety Monitoring;
  • Web Contingency for Hardware Loss or Theft;
  • Flat Files are Updated Daily for Each Client;
  • On-Demand Data Tables Replication.

ENGAGING

REPs and GDs communication routine

  • Alert submission by email;
  • Instant messaging for important updates;
  • Control of approval and data quality workflow;
  • Reports flash with each client's selected frequency.

HARDWARE LOGISTICS

Device and Technical Support Management!

  • Detailed Inventory Control;
  • Tax Management of Invoices Submission and Receipt;
  • Control of Liability Terms and Settings;
  • Contact between Sales Force and Transport or Post Offices;
  • Management with Technical Support and Back Up Storage.